Shipping Policy
At Mocha Heights, we’re dedicated to delivering your coffee fresh, fast, and with care. Please review the details of our shipping policy below:
1. Processing Time
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All orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Locations
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We ship domestically within the United States.
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Some remote areas may experience longer delivery times.
3. Shipping Rates
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Shipping costs are calculated at checkout based on your location and order weight.
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Free shipping may be available for qualifying orders or during special promotions.
4. Delivery Time Estimates
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Express: 2–5 business days
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Priority:
Note: Delivery times may vary due to public holidays.
5. Order Tracking
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Once your order ships, you’ll receive a confirmation email with tracking information.
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For any issues or delays, feel free to email us.
6. Incorrect Shipping Information
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Please ensure your shipping address is accurate.
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We are not responsible for lost orders due to incorrect or incomplete addresses.
7. Contact Us
For questions regarding shipping, reach out to:
📧 info@mochaheights.com